Support Network Privacy Policy

Support Network takes your personal data privacy seriously.

You may be asked for personal information if you want to take advantage of specific services we offer, or if you wish to apply for financial assistance. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. Personal data is not collected by Support Network through use of the website.

This privacy policy only covers Support Network's website at .  The links provided within this site to other websites are not covered by this policy.

Support Network is a data controller and processor. Any third parties used by Support Network are also data processors. Support Network processes personal data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation.

Collected data might include your name, date of birth, IMechE membership number, telephone, email and home address contact details. We will not contact you for fundraising or direct marketing purposes unless you have agreed that we can do so. If it is appropriate to your needs, and to the consequent help that we might be able to provide, we might ask you about your wider health and family circumstances and record this data.  We will not process or store the personal information of individuals under 16 years of age, unless consent is given or authorised by the holder of parental responsibility.

We will retain data for as long as it is required in order to comply with legislation or other obligations. As this might differ depending on the nature of your engagement with us, additional data protection details are provided to service users and grant applicants/recipients.

Support Network will only disclose your personal information to third parties without your consent if it is under a duty to disclose or share your personal data in order to comply with any legal obligation, e.g. raising safeguarding issues.

Your data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by volunteers operating outside the EEA or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. Support Network will take all necessary reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

This Support Network site does not automatically capture or store personal information, other than logging the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide important statistics which Support Network draws on to evaluate use of the site.

We do not use cookies for collecting user information from the site.

Summary of terms


Software application used to locate and display content on the web.  The most popular ones are Internet Explorer, Firefox, Safari and Google Chrome.


A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned. (

IP (Internet Protocol)

All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
If you are connected to the Internet you have one, for example it may look something like this

Web Server
Delivers (serves up) web pages to your computer.

This Privacy Policy is reviewed periodically. This is to make sure that we continue to meet the highest standards, meet legal requirements and protect your privacy. Any changes to the policy will appear here. This policy is effective from 1st April 2018.

Our Privacy Policy contact point
Any queries in respect of the charity’s Privacy Policy and practices should be addressed to Support Network’s CEO, Anni Broadhead, who leads on Privacy issues via or Support Network, 3 Birdcage Walk, London SW1H 9JJ or Tel: 020 7304 6812  


A Company Limited by Guarantee (Company No.130981)
Registered Office: 3 Birdcage Walk, London SW1H 9JJ
Registered Charity No. 209465

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Need more information?

Contact the Support Network team if you have any questions.