Support Network: Privacy Policy & Statement

Privacy Policy

The Support Network site does not automatically capture or store personal information, other than logging the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide important statistics which Support Network draws on to evaluate use of the site.

We do not use cookies for collecting user information from the site. You may be asked for personal information if you want to take advantage of specific services we offer, or if you wish to apply for financial assistance. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in.

This privacy policy only covers Support Network's website at The links provided within this site to other websites are not covered by this policy.

Summary of terms


Software application used to locate and display content on the web.  The most popular ones are Internet Explorer, Firefox and Google Chrome.


A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned. (

IP (Internet Protocol)

All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

If you are connected to the Internet you have one, for example it may look something like this

Web Server

Delivers (serves up) web pages to your computer.

Need some help?

Contact our Support Network team.