“I’ve had quite a few challenges since I became Electrical Manager. Mostly it was the confidence that what I was doing was correct. The course was helpful as it showed me what I could do to build my confidence. But also, importantly, it revealed how I could empower the people in my team to help me be a better manager.
“One of the areas we talked about was the stages of a team: ‘Forming, storming, norming, performing.’ Obviously, you want to get to the performing stage as quickly as you can. Teams are an organic thing that go through these stages. The course helped me realise that with all the new people joining my team, I might get this honeymoon period where everything seems positive but then a negative dip might come along.
“I now know this happens with teams all the time. When that dip comes, it’s not that I am a terrible manger and it’s not panic stations. It will pass. So, for me, it’s a confidence thing and validation. I need to remind myself, ‘We will come out the other side’ and try to think, ‘What can I do to speed up coming out the other side?’
“One of the interesting aspects for me was that I’d worked with part of the team as an engineer before I was promoted. I know what I think from the outside, but now I need to find out what’s happening on the inside. Now I was responsible for it all.
“There was a certain culture ingrained in the team and I was trying to change that. So, I needed to look at the motivation of the team members and how we managed their performance, by using SMART objectives and things like that. That was probably the most directly applicable part of the course.”