Jo joined the Institution in 2025 in the newly created role of Chief Operating Officer and is a member of the senior leadership team. She brings extensive executive experience spanning the commercial, public and not-for-profit sectors, including private equity-backed organisations, and has held senior roles at both UK and global level. A Chartered Management Accountant, Jo has built a career leading strategic transformation, driving operational excellence, and delivering sustainable growth. In her current role, she is responsible for the Institution’s operational delivery – including Finance, Digital, People & Culture, Marketing & Communications, Facilities and Governance – and plays a key role in aligning business performance with long-term organisational strategy. Prior to joining the Institution, Jo held a number of Chief Financial Officer roles, most recently in an FCA-regulated Business Process Outsourcing business, and previously with a major UK regulatory agency and a leading European climate innovation agency. She has led significant transformation programmes, implemented ERP systems, overseen large-scale organisational restructuring, and worked extensively with boards, regulators and stakeholders across complex environments. Outside of work, Jo is passionate about supporting disadvantaged young people. She has volunteered for several years at her local youth club and continues to be actively involved in causes that help young people build confidence, skills and brighter futures. She also enjoys travelling, walking, and spending time with her family.