Operational excellence

Root cause analysis

This course looks at how to define a problem clearly before identifying the real issues behind the presented symptoms.

1 day

Next available:

Members: £495 + VAT
Non-members: £595 + VAT

Course Location & Date
Root cause analysis
10% early bird discount applied
Hurry! 136 days left
£495.00 £445.50 Plus vat
Non Members:
£595.00 £535.50 Plus vat


This course looks at how to define a problem clearly before identifying the real issues behind the presented symptoms.

We are surrounded by opportunities to improve, but how do we know if we are solving the right problem? And how do we know if we have made the right change to fix it? And what do we do if we are just stuck for ideas on what to do?

The root cause of the issue is something that can be clearly switched off and back on again; and unless this is identified any changes made will not fix the problem permanently.

Once you have identified the root cause, often the solution is straightforward. At other times, it is not easy to come up with an option to try, and this is where you need to get a bit more creative.

We have designed this interactive and intensive one-day course to provide improvement specialists with tools and an effective approach to identify key business issues and their real root causes. We also offer some creative tools to develop options for improvements.

Who should attend?

This course is designed for engineers, project champions and members of improvement teams, and anyone looking to make improvements and solve complex issues.

How will I benefit?

    After the workshop you will be able to:
  • Define problems accurately
  • Identify the key issues with a more strategic outlook
  • Separate issues and symptoms
  • Use a variety of root cause analysis tools to support improvement activities
  • Use creative ways of generating potential solutions
Contributes 7 CPD hours

Key topics

  • Understanding the real issues
  • Voice of the customer
  • Critical to quality
  • Kano model
  • The “5 Why’s” vs the “So Whats?” – the Chain of Pain
  • Identifying significant opportunities
  • Root cause analysis
  • Is/Is Not
  • Comparative analysis
  • Possible cause theories
  • Verifying root causes
  • Creative team-based tools

Mapped against UK- SPEC competencies: C, D and E

  1. Responsibility, management or leadership - For Incorporated and Chartered Engineers: 'Provide Technical and commercial leadership’
  2. Communication and inter-personal skills - For Incorporated and Chartered Engineers: 'Demonstrate effective interpersonal skills’
  3. Professional commitment - For Incorporated and Chartered Engineers: ‘Demonstrate a personal commitment to professional standards, recognising obligations to society, the profession and the environment’

We offer in house training

Tell us your team's CPD needs and we'll come to you with a specialised training programme, customised for your engineering sector.
Contact our advisors if you need help finding the most appropriate training for your team.


At a glance

  • Duration:
    1 day
  • Location:
  • CPD Hours:
  • Accredited:
  • UK-Spec:
    C, D, E

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Available dates for Root cause analysis

1 day course

28 Apr 2020
29 Sep 2020

Require a different date or location? Or want to train a group in house?

We can customise any of our courses and deliver them in-house, for your entire team. It could also save you money, especially as you would save travel time.

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Non-members: £595 +VAT

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