Operational excellence

Root cause analysis (v)

This course looks at how to define a problem clearly before identifying the real issues behind the presented symptoms.

6 hours

Next available:

Members: £495 + VAT
Non-members: £595 + VAT

Course Location & Date
Root cause analysis (v)
£495.00 Plus vat
Non Members:
£595.00 Plus vat


This course looks at how to define a problem clearly before identifying the real issues behind the presented symptoms.

We are surrounded by opportunities to improve, but how do we know if we are solving the right problem? And how do we know if we have made the right change to fix it? And what do we do if we are just stuck for ideas on what to do?

The root cause of the issue is something that can be clearly switched off and back on again; and unless this is identified any changes made will not fix the problem permanently.

Once you have identified the root cause, often the solution is straightforward. At other times, it is not easy to come up with an option to try, and this is where you need to get a bit more creative.

We have designed this interactive and intensive one-day course to provide improvement specialists with tools and an effective approach to identify key business issues and their real root causes. We also offer some creative tools to develop options for improvements.

Delivery format

Delivered using virtual classroom technology, each of the three 2-hour virtual classrooms (VC) will focus on a different topic:

  • VC 1: Defining the problem
  • VC 2: Data gathering tools
  • VC 3: RCA support tools- Fishbone, 5 Whys, Is/Is Not

Who should attend?

This course is designed for engineers, project champions and members of improvement teams, and anyone looking to make improvements and solve complex issues.

How will I benefit?

    After the workshop you will be able to:
  • Define problems accurately
  • Identify the key issues with a more strategic outlook
  • Separate issues and symptoms
  • Use a variety of root cause analysis tools to support improvement activities
  • Use creative ways of generating potential solutions
Contributes 6 CPD hours

Key topics

  • Understanding the real issues
  • Voice of the customer
  • Critical to quality
  • Kano model
  • The “5 Why’s” vs the “So Whats?” – the Chain of Pain
  • Identifying significant opportunities
  • Root cause analysis
  • Is/Is Not
  • Comparative analysis
  • Possible cause theories
  • Verifying root causes
  • Creative team-based tools

Mapped against UK- SPEC competencies: C, D and E

  1. Responsibility, management or leadership - For Incorporated and Chartered Engineers: 'Provide Technical and commercial leadership’
  2. Communication and inter-personal skills - For Incorporated and Chartered Engineers: 'Demonstrate effective interpersonal skills’
  3. Professional commitment - For Incorporated and Chartered Engineers: ‘Demonstrate a personal commitment to professional standards, recognising obligations to society, the profession and the environment’

In-house and bespoke training

Tell us your team's CPD needs and we'll come to you with a specialised training programme, customised for your engineering sector.
Contact our advisors if you need help finding the most appropriate training for your team.


At a glance

  • Duration:
    6 hours
  • Location:
  • CPD Hours:
  • UK-Spec:
    C, D, E

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A range of options to help you maximise your training budget.

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Available dates for Root cause analysis (v)

6 hour course

08 Nov 2021 09:00 - 15:00 This course has 3 sessions of 2 hours each: 8 November (10:00-12:00 & 13:00-15:00) & 9 November (10:00-12:00)
17 Jan 2022 08:00 - 14:00 Full-day session: 17 January 2022 at 09:00 - 16:00 GMT (Timings include breaks and lunch hour)

Require a different date or location? Or want to train a group in house?

We can customise any of our courses and deliver them in-house, for your entire team. It could also save you money, especially as you would save travel time.

More about In-house and bespoke training

Register your interest

Members: £495 + VAT

Non-members: £595 +VAT

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Tell us your team’s development needs and we’ll come to you with a specialised training programme, customised for your organisation.

What options are available?

  • Off the shelf – we can deliver any of our training courses at your chosen location, providing you with a cost-effective and efficient solution
  • Tailored courses– our personalised programmes can help you work through issues specific to your team or sector and equip you with the practical tools you need to move forward
  • Blended programmes – we use a range of delivery methods, development subjects and performance resources to ensure your team have the knowledge and skills they need to help your business thrive

More about in-house and tailored training.

Offers and bundles

We have a range of options to help you maximise your training budgets.

More about our offers and bundles

Some of the companies we've worked with

  • Alten
  • AMH Material Handling
  • Avara Foods
  • bmt
  • Bombardier
  • Bombardier
  • Gas Networks Ireland
  • International Nuclear Services
  • JCB
  • Martin Baker
  • National Composited Centre
  • Network Rail
  • Smurfit Kappa
  • sse

Our training acumen

  • Over 25 years experience of delivering training
  • Designed by engineers for engineers
  • Seven locations across the UK
  • Tailored courses for your team, anywhere in the world
  • You come to us or we come to you
  • Online tools to improve the experience

Average customer rating:

4.75 out of 5

Get in touch

Get in touch if you need help finding the right course, or qualification, for you or your team.

Terms & conditions of booking IMechE training