Carl attended the Institution’s Preparing engineering specifications course in January 2022. A course designed to promote best practice in the documentation used by engineers to communicate between teams, customers and suppliers. This course was an important step for Carl, who describes his employer as going through “a process of modernisation”.
“We had a good understanding of what we wanted to get out of the course and where we needed improvement, but what we wanted was the best practice. Consultants weren’t going to be valuable in our area - to us, our technical knowledge is crucially important.”
Attending with a Design Engineer from within his team, Carl prioritised this course after realising the need to improve their formal documentation processes following “a few near misses”.
“The real turning point was a response we received from a supplier from one of our specifications. We’d duplicated one of our requirements using different terminology and our supplier responded positively to one item but negatively to the other, even though, in our view, both were requesting the same outcome”.
Carl prioritised this ambiguity as an opportunity to improve the accuracy and professionalism with which they operated with their external stakeholders.