We've developed this course to help engineers and designers appreciate the impact of product engineering decisions on their organisation’s ability to provide cost-effective services.
Increasingly the lines between a product and a service are being blurred. Companies seek to differentiate their products through service, and customers are demanding more in terms of maintenance, support and end-of-life responsibility from the providers of the products they use.
A product’s design can no longer be carried out effectively without considering the impact of its design on the services and support offered through the product’s lifetime and the product lifecycle.
Using case study examples, you will explore the factors that are driving these trends – “servitisation”, as well as the design considerations that impact service, support,
the after-sales value chain, product lifecycle management, and product retirement at the end of its life.
Upon completion, you will be equipped to assess the effectiveness of your own organisation in designing for service and sustainability and to implement practical changes to improve it.
In the course we outline both concepts and structures to explore the requirements for service and sustainability and we complement the “Design for Manufacturability” course by considering the full product lifecycle.
Who should attend?
This course is intended for engineers and designers involved at any stage of the process of bringing new products to market.
How will I benefit?
After the course you will be able to:
• Appreciate the context and drivers to the “servitisation” of products
• Appreciate the needs and factors that drive the after-sales value chain
• Appreciate the need for effective end-of-life management
• Understand how the service philosophy impacts on product design
• Understand how end-of-life and environmental considerations impact on product design
• Evaluate your own organisation’s effectiveness in applying these concepts to its product design process